Resume

  • • User research & interviews

    • Personas & journey maps

    • Wireframing & prototyping

    • Usability testing

    • Accessibility (WCAG)

    • Design thinking

    • Stakeholder communication

  • • Figma

    • Adobe Creative Suite

    • Miro

    • FigJam

    • Microsoft 365 (Word, Excel, PowerPoint, Outlook)

  • Google UX Design Professional Certificate

    Coursera · Completed

    Mortgage Advisor Certificate

    Mashreq Bank · Dubai, UAE

    Bachelor’s Degree in Law

    UPSA · Santa Cruz, Bolivia

  • • Mobile App UX/UI Case Study

    • PetIco — organic pet food app

    • Bite Back — food surplus donation

    • Responsive Website Case Study

    • Refresh — café website

    • The Portrait Co.-Photography Studio

  • • Client advocacy

    • Stakeholder alignment

    • Bilingual Spanish / English

    • Art and visual culture

    • Travel

    • Social-impact product design

  • UX / UI Designer . Independent · Portfolio work · Florida 2025 to Present

    • Completed the Google UX Design Certificate: research, personas, journey maps, wireframes, high-fidelity prototypes, and usability testing in Figma.

    • Designed end-to-end UX/UI case studies for mobile and responsive web, including Petico, BiteBack, Refresh, and The Portrait Co.

    • Conducted user interviews, built personas, and mapped user journeys to guide product decisions across each case study.

    • Built full design systems, color, typography, and components for visual consistency from wireframe to high-fidelity prototype.

    • Ran usability testing and iterated on designs to resolve friction in onboarding, checkout, and core user flows.

      Senior Mortgage Loan Officer

      Mashreq Bank · Full-time · Abu Dhabi, UAE

      May 2013 – July 2017

    • Guided applicants through multi-step financial decisions by turning credit and risk data into clear next steps.

    • Owned client relationships in a regulated process; worked with operations to reduce handoff friction.

    • Briefed leadership weekly and coached new staff, building communication skills I now bring to product teams.

      Licensed Real Estate Salesperson

      Better Homes · Full-time · Abu Dhabi, UAE

      August 2010 – April 2013

    • Managed concurrent client relationships and transactions with responsive communication and close attention to detail.

    • Advised on high-stakes property decisions using market research, pricing logic, and clear option framing.

      Junior Lawyer

      Law firm · Santa Cruz, Bolivia

      Dec 2008 to June 2010

    • Conducted legal research and managed case files, pleadings, and client updates — structured analysis skills I now apply to UX research.

      Cabin Crew & Ground StafF Aerosur Airlines · Full-time · Santa Cruz, Bolivia January 2004 – Dec 2008

    • Delivered passenger service and supported airport operations under time pressure.